More than any other factor, it is the people we have to deal with that determine the quality of our work lives.
David MaisterWhether or not your values are operational is crucially determined by whether or not there are consequences for noncompliance.
David MaisterWhat you do with your billable time determines your current income, but what you do with your non-billable time determines your future.
David MaisterA true professional feels no pressure to run up a client's bill, knowing that any reduction in revenues caused by being efficient will be more than recompensed by the reputation earned for being honest and trustworthy.
David Maister