A true professional feels no pressure to run up a client's bill, knowing that any reduction in revenues caused by being efficient will be more than recompensed by the reputation earned for being honest and trustworthy.
David MaisterProfessional is not a label you give yourself - it's a description you hope others will apply to you.
David MaisterIf your clients aren't actively telling their friends about you, maybe your work isn't as great as you think it is.
David MaisterYou cannot and should not try to please everyone. Make sure that the right people like you, and it will be expected that others will not. That's how the world works.
David Maister