A true professional feels no pressure to run up a client's bill, knowing that any reduction in revenues caused by being efficient will be more than recompensed by the reputation earned for being honest and trustworthy.
David MaisterIf your clients aren't actively telling their friends about you, maybe your work isn't as great as you think it is.
David MaisterTruly visionary and successful companies have discovered that there is no conflict between the pursuit of profit and having a pursuit beyond profit.
David Maister