When you do consolidation, you get rid of flying and you get rid of routes.
I'm always crunching numbers, so my calculator watch is a must.
Never, ever forget that you are a servant.
The Lisbon hub is important to Portugal, the country. That's not going to go away. It needs to be there. The country depends on tourism.
It's so important to experience what your customers are experiencing and listen to their suggestions.
Fares are higher [and] people don't travel as much. If they don't do that, it doesn't have the trickle down effect into the economy and the other sectors.