If it's torture flying one airline and [yours] is a pleasant experience, it certainly helps your revenue.

You can't charge for anything in Brazil.

People do a better job if they respect the leader of the company. I learned that on my mission - the value of people and how to truly appreciate them.

I think because of all of the difficulties in Europe with terrorism and stuff, a lot of people ended up going to Portugal. They felt, I think, safer in Portugal.

I think there's new optimism in Brazil. The Olympics went well. Our demand is good. Costs are down. We're back in the black. We're feeling really good about what's going on in Brazil.

Nobody ever thought about having to protect the passengers from the pilots.

I'm always crunching numbers, so my calculator watch is a must.