When you can sell [empty seats] at the gate for an upgrade for 500 bucks or 600 bucks... it makes all the sense in the world.

There's just things that are against the law.

People do a better job if they respect the leader of the company. I learned that on my mission - the value of people and how to truly appreciate them.

I actually thrive on all the challenges, and I don't feel like ADD has impaired my ability.

The Lisbon hub is important to Portugal, the country. That's not going to go away. It needs to be there. The country depends on tourism.

Those wedgie seats, whatever they call them, those recliners, they're just not competitive anymore. The difference between those and a coach seat isn't that great to be able to warrant charging the amount. You need a little more space for a lie-flat, but not that much more.

Never, ever forget that you are a servant.