Those wedgie seats, whatever they call them, those recliners, they're just not competitive anymore. The difference between those and a coach seat isn't that great to be able to warrant charging the amount. You need a little more space for a lie-flat, but not that much more.

Fares are higher [and] people don't travel as much. If they don't do that, it doesn't have the trickle down effect into the economy and the other sectors.

It's so important to experience what your customers are experiencing and listen to their suggestions.

I just don't think it's good public policy to tax fuel. It's kind of silly. It stops people from traveling and actually costs the economy more money than what you gain in the taxes.

If it's torture flying one airline and [yours] is a pleasant experience, it certainly helps your revenue.

There's just things that are against the law.

I actually thrive on all the challenges, and I don't feel like ADD has impaired my ability.