It's so important to experience what your customers are experiencing and listen to their suggestions.

If you want to go to Spain or you want to go to France or you want go to [any] southern European countries, [Lisbon] is a great place to [connect].

Never, ever forget that you are a servant.

One of the constraints on the U.S. business is the pilot shortage. There's not an abundance of pilots. There may be an abundance of cheap fuel and airplanes. There probably isn't an abundance of gates at popular airports, either.

Certainly, we are hurt by the high fuel prices because it raises our cost.

Those wedgie seats, whatever they call them, those recliners, they're just not competitive anymore. The difference between those and a coach seat isn't that great to be able to warrant charging the amount. You need a little more space for a lie-flat, but not that much more.

We're reviewing everything to see how we can do it better, faster, and more efficiently.