It's so important to experience what your customers are experiencing and listen to their suggestions.

Just keep thinking about the good side of ADD - the creativity and the originality it can stimulate.

Our people get profit-sharing checks. I got a report the other day that says that 84 percent of our people participate in our stock purchase program, where they can buy stock at a 15 percent discount.

I think because of all of the difficulties in Europe with terrorism and stuff, a lot of people ended up going to Portugal. They felt, I think, safer in Portugal.

I actually thrive on all the challenges, and I don't feel like ADD has impaired my ability.

This is not a business where you can hand off and run by remote control.

I think that as the market moves and costs get higher and fares get higher, it always creates opportunity. That's been the cycle over the years.