It's so important to experience what your customers are experiencing and listen to their suggestions.

You don’t have to spend a jillion dollars on advertising to get your word out. What matters is that customers have a good experience with your product at every single point of contact.

Value will always be on top of everyone's lists now, right along with safety.

People were desperately trying to fill their seats for the summer. And so prices are really low right now. And so they are kept from raising prices to make up for that difference.

People do a better job if they respect the leader of the company. I learned that on my mission - the value of people and how to truly appreciate them.

I think there's a big market in North America [with travelers] going to Lisbon and connecting over Lisbon.

Fares are higher [and] people don't travel as much. If they don't do that, it doesn't have the trickle down effect into the economy and the other sectors.