It's so important to experience what your customers are experiencing and listen to their suggestions.

When you can sell [empty seats] at the gate for an upgrade for 500 bucks or 600 bucks... it makes all the sense in the world.

It's so important to experience what your customers are experiencing and listen to their suggestions.

We are just interested in dealing with the people were paying every day. We know federal law allows them to vote in a union at anytime, but we think we can resist that by talking to our own people and giving them enough upside.

People were desperately trying to fill their seats for the summer. And so prices are really low right now. And so they are kept from raising prices to make up for that difference.

We're reviewing everything to see how we can do it better, faster, and more efficiently.

I'm always crunching numbers, so my calculator watch is a must.