It's so important to experience what your customers are experiencing and listen to their suggestions.

I think there's a big market in North America [with travelers] going to Lisbon and connecting over Lisbon.

In the midst of all the chaos swirling through your brain, all the disorganization and impulsiveness, the condition (ADHD) also seems to trigger a certain kind of creativity.

And you've got to remember that I'm also the father of nine children.

Value will always be on top of everyone's lists now, right along with safety.

Fares are higher [and] people don't travel as much. If they don't do that, it doesn't have the trickle down effect into the economy and the other sectors.

People were desperately trying to fill their seats for the summer. And so prices are really low right now. And so they are kept from raising prices to make up for that difference.