If you want to go to Spain or you want to go to France or you want go to [any] southern European countries, [Lisbon] is a great place to [connect].

You can't charge for anything in Brazil.

I think there's new optimism in Brazil. The Olympics went well. Our demand is good. Costs are down. We're back in the black. We're feeling really good about what's going on in Brazil.

People don't really look forward to flying that much. It's like they want to get to the place, but they don't look forward to the experience.

Value will always be on top of everyone's lists now, right along with safety.

I actually thrive on all the challenges, and I don't feel like ADD has impaired my ability.

People do a better job if they respect the leader of the company. I learned that on my mission - the value of people and how to truly appreciate them.