Our people get profit-sharing checks. I got a report the other day that says that 84 percent of our people participate in our stock purchase program, where they can buy stock at a 15 percent discount.

You don’t have to spend a jillion dollars on advertising to get your word out. What matters is that customers have a good experience with your product at every single point of contact.

The Blackberry is really essential for keeping up on my emails when I'm out of the office, which is a lot.

Nobody ever thought about having to protect the passengers from the pilots.

Our people get profit-sharing checks. I got a report the other day that says that 84 percent of our people participate in our stock purchase program, where they can buy stock at a 15 percent discount.

If you want to go to Spain or you want to go to France or you want go to [any] southern European countries, [Lisbon] is a great place to [connect].

Even though Brazil has been up and down and had some difficulties, it's still a very big country, and a very important country. It's got the fourth largest domestic market in the world.