Of course, we should all be aware of what we're packing in our carry-on luggage - anything that might be considered dangerous could be confiscated at a security checkpoint.

Nobody ever thought about having to protect the passengers from the pilots.

The Blackberry is really essential for keeping up on my emails when I'm out of the office, which is a lot.

There's just things that are against the law.

Certainly, we are hurt by the high fuel prices because it raises our cost.

Never, ever forget that you are a servant.

And, of course, customers really need to feel safe and are seeking reassurance when they fly.