Even though Brazil has been up and down and had some difficulties, it's still a very big country, and a very important country. It's got the fourth largest domestic market in the world.

I think there's new optimism in Brazil. The Olympics went well. Our demand is good. Costs are down. We're back in the black. We're feeling really good about what's going on in Brazil.

We are just interested in dealing with the people were paying every day. We know federal law allows them to vote in a union at anytime, but we think we can resist that by talking to our own people and giving them enough upside.

Nobody ever thought about having to protect the passengers from the pilots.

I actually thrive on all the challenges, and I don't feel like ADD has impaired my ability.

The Lisbon hub is important to Portugal, the country. That's not going to go away. It needs to be there. The country depends on tourism.

You don’t have to spend a jillion dollars on advertising to get your word out. What matters is that customers have a good experience with your product at every single point of contact.