Even though Brazil has been up and down and had some difficulties, it's still a very big country, and a very important country. It's got the fourth largest domestic market in the world.

The Blackberry is really essential for keeping up on my emails when I'm out of the office, which is a lot.

If it's torture flying one airline and [yours] is a pleasant experience, it certainly helps your revenue.

You can't charge for anything in Brazil.

Value will always be on top of everyone's lists now, right along with safety.

People do a better job if they respect the leader of the company. I learned that on my mission - the value of people and how to truly appreciate them.

Fares are higher [and] people don't travel as much. If they don't do that, it doesn't have the trickle down effect into the economy and the other sectors.