Even though Brazil has been up and down and had some difficulties, it's still a very big country, and a very important country. It's got the fourth largest domestic market in the world.

If it's torture flying one airline and [yours] is a pleasant experience, it certainly helps your revenue.

Nobody ever thought about having to protect the passengers from the pilots.

Value will always be on top of everyone's lists now, right along with safety.

People do a better job if they respect the leader of the company. I learned that on my mission - the value of people and how to truly appreciate them.

Even though Brazil has been up and down and had some difficulties, it's still a very big country, and a very important country. It's got the fourth largest domestic market in the world.

We tried to set up a company that patterned ourselves after Southwest in all the fun, the spirit, the great people, the smile, the efficiency side of it, but we've added some extras that people aren't used to finding on Southwest.