Just keep thinking about the good side of ADD - the creativity and the originality it can stimulate.

And, of course, customers really need to feel safe and are seeking reassurance when they fly.

We tried to set up a company that patterned ourselves after Southwest in all the fun, the spirit, the great people, the smile, the efficiency side of it, but we've added some extras that people aren't used to finding on Southwest.

A lot of airlines have come and gone.

If you want to go to Spain or you want to go to France or you want go to [any] southern European countries, [Lisbon] is a great place to [connect].

If it's torture flying one airline and [yours] is a pleasant experience, it certainly helps your revenue.

People do a better job if they respect the leader of the company. I learned that on my mission - the value of people and how to truly appreciate them.