And, of course, customers really need to feel safe and are seeking reassurance when they fly.

Just keep thinking about the good side of ADD - the creativity and the originality it can stimulate.

When you do consolidation, you get rid of flying and you get rid of routes.

When you can sell [empty seats] at the gate for an upgrade for 500 bucks or 600 bucks... it makes all the sense in the world.

I actually thrive on all the challenges, and I don't feel like ADD has impaired my ability.

It's so important to experience what your customers are experiencing and listen to their suggestions.

I think there's a big market in North America [with travelers] going to Lisbon and connecting over Lisbon.