And, of course, customers really need to feel safe and are seeking reassurance when they fly.

Just keep thinking about the good side of ADD - the creativity and the originality it can stimulate.

Never, ever forget that you are a servant.

We're reviewing everything to see how we can do it better, faster, and more efficiently.

Fares are higher [and] people don't travel as much. If they don't do that, it doesn't have the trickle down effect into the economy and the other sectors.

In the midst of all the chaos swirling through your brain, all the disorganization and impulsiveness, the condition (ADHD) also seems to trigger a certain kind of creativity.

When you can sell [empty seats] at the gate for an upgrade for 500 bucks or 600 bucks... it makes all the sense in the world.