The Lisbon hub is important to Portugal, the country. That's not going to go away. It needs to be there. The country depends on tourism.

I think there's a big market in North America [with travelers] going to Lisbon and connecting over Lisbon.

It's so important to experience what your customers are experiencing and listen to their suggestions.

This is not a business where you can hand off and run by remote control.

We tried to set up a company that patterned ourselves after Southwest in all the fun, the spirit, the great people, the smile, the efficiency side of it, but we've added some extras that people aren't used to finding on Southwest.

Never, ever forget that you are a servant.

If you want to go to Spain or you want to go to France or you want go to [any] southern European countries, [Lisbon] is a great place to [connect].