The Lisbon hub is important to Portugal, the country. That's not going to go away. It needs to be there. The country depends on tourism.

People do a better job if they respect the leader of the company. I learned that on my mission - the value of people and how to truly appreciate them.

One of the constraints on the U.S. business is the pilot shortage. There's not an abundance of pilots. There may be an abundance of cheap fuel and airplanes. There probably isn't an abundance of gates at popular airports, either.

Fares are higher [and] people don't travel as much. If they don't do that, it doesn't have the trickle down effect into the economy and the other sectors.

You don’t have to spend a jillion dollars on advertising to get your word out. What matters is that customers have a good experience with your product at every single point of contact.

If it's torture flying one airline and [yours] is a pleasant experience, it certainly helps your revenue.

We are just interested in dealing with the people were paying every day. We know federal law allows them to vote in a union at anytime, but we think we can resist that by talking to our own people and giving them enough upside.