Seat assignment didn't matter if you're flying Dallas to Houston and you did it 38 times a day. People just got on, you didn't sit next to your wife, and it was a 45-minute flight. It didn't matter.

And, of course, customers really need to feel safe and are seeking reassurance when they fly.

Fares are higher [and] people don't travel as much. If they don't do that, it doesn't have the trickle down effect into the economy and the other sectors.

Certainly, we are hurt by the high fuel prices because it raises our cost.

People do a better job if they respect the leader of the company. I learned that on my mission - the value of people and how to truly appreciate them.

Seat assignment didn't matter if you're flying Dallas to Houston and you did it 38 times a day. People just got on, you didn't sit next to your wife, and it was a 45-minute flight. It didn't matter.

Nobody ever thought about having to protect the passengers from the pilots.