The Blackberry is really essential for keeping up on my emails when I'm out of the office, which is a lot.

You don’t have to spend a jillion dollars on advertising to get your word out. What matters is that customers have a good experience with your product at every single point of contact.

You can't charge for anything in Brazil.

I believe the public's confidence would be increased if the federal government took over the functions of airport security screening for all passengers.

It's so important to experience what your customers are experiencing and listen to their suggestions.

We are just interested in dealing with the people were paying every day. We know federal law allows them to vote in a union at anytime, but we think we can resist that by talking to our own people and giving them enough upside.

People don't really look forward to flying that much. It's like they want to get to the place, but they don't look forward to the experience.