The Blackberry is really essential for keeping up on my emails when I'm out of the office, which is a lot.

Of course, we should all be aware of what we're packing in our carry-on luggage - anything that might be considered dangerous could be confiscated at a security checkpoint.

Fares are higher [and] people don't travel as much. If they don't do that, it doesn't have the trickle down effect into the economy and the other sectors.

Nobody ever thought about having to protect the passengers from the pilots.

And, of course, customers really need to feel safe and are seeking reassurance when they fly.

I actually thrive on all the challenges, and I don't feel like ADD has impaired my ability.

You don’t have to spend a jillion dollars on advertising to get your word out. What matters is that customers have a good experience with your product at every single point of contact.