Fares are higher [and] people don't travel as much. If they don't do that, it doesn't have the trickle down effect into the economy and the other sectors.

We're reviewing everything to see how we can do it better, faster, and more efficiently.

Seat assignment didn't matter if you're flying Dallas to Houston and you did it 38 times a day. People just got on, you didn't sit next to your wife, and it was a 45-minute flight. It didn't matter.

Our people get profit-sharing checks. I got a report the other day that says that 84 percent of our people participate in our stock purchase program, where they can buy stock at a 15 percent discount.

People who invest in aviation are the biggest suckers in the world.

This is not a business where you can hand off and run by remote control.

People do a better job if they respect the leader of the company. I learned that on my mission - the value of people and how to truly appreciate them.