We tried to set up a company that patterned ourselves after Southwest in all the fun, the spirit, the great people, the smile, the efficiency side of it, but we've added some extras that people aren't used to finding on Southwest.

We are just interested in dealing with the people were paying every day. We know federal law allows them to vote in a union at anytime, but we think we can resist that by talking to our own people and giving them enough upside.

A lot of airlines have come and gone.

I believe the public's confidence would be increased if the federal government took over the functions of airport security screening for all passengers.

Even though Brazil has been up and down and had some difficulties, it's still a very big country, and a very important country. It's got the fourth largest domestic market in the world.

It's so important to experience what your customers are experiencing and listen to their suggestions.

When you can sell [empty seats] at the gate for an upgrade for 500 bucks or 600 bucks... it makes all the sense in the world.