I'm always crunching numbers, so my calculator watch is a must.

And, of course, customers really need to feel safe and are seeking reassurance when they fly.

Those wedgie seats, whatever they call them, those recliners, they're just not competitive anymore. The difference between those and a coach seat isn't that great to be able to warrant charging the amount. You need a little more space for a lie-flat, but not that much more.

The Lisbon hub is important to Portugal, the country. That's not going to go away. It needs to be there. The country depends on tourism.

I think that as the market moves and costs get higher and fares get higher, it always creates opportunity. That's been the cycle over the years.

Nobody ever thought about having to protect the passengers from the pilots.

People do a better job if they respect the leader of the company. I learned that on my mission - the value of people and how to truly appreciate them.