People don't really look forward to flying that much. It's like they want to get to the place, but they don't look forward to the experience.

We're reviewing everything to see how we can do it better, faster, and more efficiently.

The Blackberry is really essential for keeping up on my emails when I'm out of the office, which is a lot.

Seat assignment didn't matter if you're flying Dallas to Houston and you did it 38 times a day. People just got on, you didn't sit next to your wife, and it was a 45-minute flight. It didn't matter.

Those wedgie seats, whatever they call them, those recliners, they're just not competitive anymore. The difference between those and a coach seat isn't that great to be able to warrant charging the amount. You need a little more space for a lie-flat, but not that much more.

People do a better job if they respect the leader of the company. I learned that on my mission - the value of people and how to truly appreciate them.

There's just things that are against the law.