People don't really look forward to flying that much. It's like they want to get to the place, but they don't look forward to the experience.

This is not a business where you can hand off and run by remote control.

Of course, we should all be aware of what we're packing in our carry-on luggage - anything that might be considered dangerous could be confiscated at a security checkpoint.

People do a better job if they respect the leader of the company. I learned that on my mission - the value of people and how to truly appreciate them.

I think that as the market moves and costs get higher and fares get higher, it always creates opportunity. That's been the cycle over the years.

Our people get profit-sharing checks. I got a report the other day that says that 84 percent of our people participate in our stock purchase program, where they can buy stock at a 15 percent discount.

When you can sell [empty seats] at the gate for an upgrade for 500 bucks or 600 bucks... it makes all the sense in the world.