People don't really look forward to flying that much. It's like they want to get to the place, but they don't look forward to the experience.

I think there's a big market in North America [with travelers] going to Lisbon and connecting over Lisbon.

You don’t have to spend a jillion dollars on advertising to get your word out. What matters is that customers have a good experience with your product at every single point of contact.

I believe the public's confidence would be increased if the federal government took over the functions of airport security screening for all passengers.

The Blackberry is really essential for keeping up on my emails when I'm out of the office, which is a lot.

We're reviewing everything to see how we can do it better, faster, and more efficiently.

People were desperately trying to fill their seats for the summer. And so prices are really low right now. And so they are kept from raising prices to make up for that difference.