You have to have passion when you're finding a recipe for a career. If you love what you are doing, you'll never work a day in your life.

We knew we loved making cookies and every time we did, we made people happy. That was our business plan.

No is an unacceptable answer. I'm allergic to no.

The principle was right there - you couldn't miss it. The more we did for our customers, the more they did for us.

A cookie store is a bad idea. Besides, the market research reports say America likes crispy cookies, not soft and chewy cookies like you make.

Truly, I get high on oxygen, and once I graduate from that, what really fulfills me is doing what I love. That, to me, is absolutely priceless.

I had always been taught that life was the other way around -- that you had to make sure you got what was coming to you . . .