When people realize that in the long run you may be turning off the audiences more, even though they will look temporarily--in the end they turn away, we really need to develop other metaphors and not talk about two sides, but talk about all sides.

But if you parry individuals points - a negative and defensive enterprise - you never step back and actively imagine a world in which a different system of ideas could be true - a positive act.

The key to conversation at work is flexibility and understanding how what you say might be perceived by others.

Treating people the same is not equal treatment if they are not the same.

The allure of love is to have someone who knows you so well that you don't have to explain yourself. It is the promise of someone who cares enough about you to protect you against the world of strangers who do not wish you well.

Critiquing relieves you of the responsibility of doing integrative thinking.

In dialogue, there is opposition, yes, but no head-on collision. Smashing heads does not open minds.