The key to conversation at work is flexibility and understanding how what you say might be perceived by others.

Critiquing relieves you of the responsibility of doing integrative thinking.

any criticism heard secondhand sounds worse than it would face to face. Words spoken out of our presence strike us as more powerful, just as people we know only by reputation seem larger than life.

We tend to look through language and not realize how much power language has

Life is a matter of dealing with other people, in little matters and cataclysmic ones, and that means a series of conversations.

Communication is a continual balancing act, juggling the conflicting needs for intimacy and independence

Public discourse requires making an argument for a point of view, not having an argument - as in having a fight.