Pay close attention to when you're being the real you & when you're trying to impress an invisible jury.

Let’s never forget that whatever brilliant ideas you have or hear, that the opposite may also be true.

It's only a little difficult to say no. You've got to believe that the work you're doing is ultimately more useful to the world.

If you really care about starting a movement, have the courage to follow and show others how to follow. And when you find a lone nut doing something great, have the guts to be the first one to stand up and join in.

Customer service is the new marketing.

Make every decision—even decisions about whether to expand the business, raise money, or promote someone—according to what's best for your customers.

Ideas are just a multiplier of execution.