User experience is really the whole totality. Opening the package good example. It's the total experience that matters. And that starts from when you first hear about a product experience is more based upon memory than reality. If your memory of the product is wonderful, you will excuse all sorts of incidental things.

Technology may change rapidly, but people change slowly. The principals [of design] come from understanding of people. They remain true forever.

Good design is also an act of communication between the designer and the user, except that all the communication has to come about by the appearance of the device itself. The device must explain itself.

And to get real work experience, you need a job, and most jobs will require you to have had either real work experience or a graduate degree.

If you're more susceptible to interruption, you do more out of the box thinking.

How do you discover a need that nobody yet knows about? This is where the product breakthroughs come through.

Knowing how people will use something is essential