Our information lives will be better served when we are free to get to our information from wherever we are, with any device available.

Any time you see signs or labels added to a device, it is an indication of bad design: a simple lock should not require instructions.

The hardest part of design ... is keeping features out.

The best kind of design isn't necessarily an object, a space, or a structure: it's a process- dynamic and adaptable.

Readers always seem to think that the author has some control over the design of their books.

The designer shouldn't think of a simple dichotomy between errors and correct behavior; rather, the entire interaction should be treated as a cooperative endeavor between person and machine, one in which misconceptions can arise on either side.

Forget the complaints against complexity; instead, complain about confusion.