If there is a well thought-out design standard, it should be followed. In practice, great design comes from great designers. That is empirically the case. If a great designer did a first-rate standard, that model should be followed. Great design is not democratic; it comes from great designers. If the standard is lousy, then develop another standard.

A metaphor for good information design is a map. Hold any diagram against a map and see how it compares.

What this means is that we shouldn't abbreviate the truth but rather get a new method of presentation.

The world is much more interesting than any one discipline.

If you’re told what to look for, you can’t see anything else.

Good design is a lot like clear thinking made visual.

There are only two industries that refer to their customers as 'users'.