The Twitch community loves watching video games, chatting, and broadcasting. The average viewer watches over an hour and a half of video each day. Over two-thirds of our logged-in users chat each day.

People don't like silence, so they'll keep talking to fill the void.

The other mistake I think people make is talking to who's available rather than talking to who they need to talk to.

This is true for most new products. The majority of people you're competing with are non-users. They are people who have never used your service before. And what they say is actually the most important. What they say is the thing that blocks you from expanding the size of your market with your features.

The pool of people you care about is going to shift over time.

The Twitch community loves watching video games, chatting, and broadcasting. The average viewer watches over an hour and a half of video each day. Over two-thirds of our logged-in users chat each day.

People who are using your product and putting up with all these issues, means that they are not actually the biggest problems.