That's actually one of the most disappointing things about doing user interviews and user feedback, which is why I think... people don't do it. You're going to get negative news about your favorite pet feature most of the time.

Sales is this cure all for this problem. Get people to give you their credit card and I guarantee you they're actually interested.

If you just talk to who's easy to talk to, you're not really getting the best data.

The Twitch community loves watching video games, chatting, and broadcasting. The average viewer watches over an hour and a half of video each day. Over two-thirds of our logged-in users chat each day.

The most interesting things you learn in an interviews come from the: 'interesting', 'tell me more'

People who are using your product and putting up with all these issues, means that they are not actually the biggest problems.

Users think they know what they want, but you get the horseless carriage effect where you're getting asked for a faster horse.