The one question you can't ask is, "Is this feature actually good or not?"

Who you talk to is just as important as what questions you ask and what you pull away from it.

A goal of Twitch is to be wherever gamers are, whether its on laptops and handheld devices or integrated into gaming consoles and software.

Given the huge number Xbox owners and how many of them love gaming spectatorship, its a natural fit to bring the Twitch experience to the 360.

People who are using your product and putting up with all these issues, means that they are not actually the biggest problems.

That's actually one of the most disappointing things about doing user interviews and user feedback, which is why I think... people don't do it. You're going to get negative news about your favorite pet feature most of the time.

Sales is this cure all for this problem. Get people to give you their credit card and I guarantee you they're actually interested.