You want to learn about what's already in their heads. You want to avoid putting things there.

Given the huge number Xbox owners and how many of them love gaming spectatorship, its a natural fit to bring the Twitch experience to the 360.

Recording interviews is like magic. a) It stops you from taking notes in the middle and b) you can play that recording for people.

The one question you can't ask is, "Is this feature actually good or not?"

A goal of Twitch is to be wherever gamers are, whether its on laptops and handheld devices or integrated into gaming consoles and software.

The most interesting things you learn in an interviews come from the: 'interesting', 'tell me more'

That's actually one of the most disappointing things about doing user interviews and user feedback, which is why I think... people don't do it. You're going to get negative news about your favorite pet feature most of the time.