At IMVU, we opened up our board meetings to the whole company.

What if we found ourselves building something that nobody wanted? In that case what did it matter if we did it on time and on budget?

If you don't know who your customer is, you don't know what quality is.

If you cannot fail, you cannot learn.

Reading is good, action is better.

I asked all of our recruiters to give me all resumes of prospective employees with their name, gender, place of origin, and age blacked out. This simple change shocked me, because I found myself interviewing different-looking candidates - even though I was 100% convinced that I was not being biased in my resume selection process.

Leadership requires creating conditions that enable employees to do the kinds of experimentation that entrepreneurship requires.