No matter what business you're in, everyone in the organisation needs to know why

People know that pursuing a mission without achieving results is dispiriting; achieving results without a mission is meaningless.

I feel passionately about how I express myself. Language is the greatest motivating force. You can phrase something positively and inspire people to do their best, or negatively and make them feel worried, uncertain, and self-conscious. You can talk at a fast pace and people will get nervous, feel afraid to bring up extraneous thoughts. But those are the very thoughts that might be most important! They might represent that person's best thinking. If you're rushed, you're simply not going to get at that extra level of thinking.

The leader for today and the future will be focused on how to be - how to develop quality, character, mind-set, values, principles, and courage.

The leader builds dispersed and diverse leadership - distributing leadership to the outermost edges of the circle to unleash the power of shared responsibility.

No matter what business you're in, everyone in the organisation needs to know why

It's not hard work that wears you out, but the repression of your true personality, and I've found a way of working that does not demand that.