This extraordinary arrogance that change must start at the top is a way of guaranteeing that change will not happen in most companies.

You can't use an old map to see a new land.

During the ten years I lived in the U.K., I frequently attended an Anglican church just outside of London. I enjoyed the energetic singing and the thoughtful homilies. And yet, I found it easy to be a pew warmer, a consumer, a back row critic.

Innovation is the fuel for growth. When a company runs out of innovation, it runs out of growth.

We've reached the end of incrementalism. Only those companies that are capable of creating industry revolutions will prosper in the new economy.

We live in a moment that is pregnant with possibility.

Resilience is based on the ability to embrace the extremes -- while no becoming an extremist. ... **Most companies don't do paradox very well.** (emphasis by author) [2002] p.25f