people are all there is to an organization
Strategy is, above all else, the search for above average returns.
Innovation is the only insurance against irrelevance.
Top-down authority structures turn employees into bootlickers, breed pointless struggles for political advantage, and discourage dissent.
If customer ignorance is a profit centre for you, you're in trouble.
In the long term the most important question for a company is not what you are but what you are becoming.