Trust is not simply a matter of truthfulness, or even constancy. It is also a matter of amity and goodwill. We trust those who have our best interests at heart, and mistrust those who seem deaf to our concerns.

All too often, a successful new business model becomes the business model for companies not creative enough to invent their own.

Organizational structures of today demand too much from a few, and not much at all from everyone else.

In the long term the most important question for a company is not what you are but what you are becoming.

One doesn't have to be a Marxist to be awed by the scale and success of early-20th-cent ury efforts to transform strong-willed human beings into docile employees.

Win small, win early, win often.

There are as many foolhardy ways to grow as there are to downsize.