All too often, a successful new business model becomes the business model for companies not creative enough to invent their own.

Companies do not do new things because they understand it but because they feel it.

Truth be told, there are lots of companies that provide exemplary phone support. DirecTV, Virgin America and Apple are a few that regularly exceed my expectations.

In a world of commoditized knowledge, the returns go to the companies who can produce non-standard knowledge.

There's a simple, but oft-neglected lesson here: to sustain success, you have to be willing to abandon things that are no longer successful.

We've reached the end of incrementalism. Only those companies that are capable of creating industry revolutions will prosper in the new economy.

A titled leader relies heavily on positional power to get things done; a natural leader is able to mobilize others without the whip of formal authority.