There's a simple, but oft-neglected lesson here: to sustain success, you have to be willing to abandon things that are no longer successful.

There's a simple, but oft-neglected lesson here: to sustain success, you have to be willing to abandon things that are no longer successful.

You can't build an adaptable organization without adaptable people - and individuals change only when they have to, or when they want to.

The value of your network is the square of the number of people in it.

Most of us understand that innovation is enormously important. It's the only insurance against irrelevance. It's the only guarantee of long-term customer loyalty. It's the only strategy for out-performing a dismal economy.

Truth be told, there are lots of companies that provide exemplary phone support. DirecTV, Virgin America and Apple are a few that regularly exceed my expectations.

To be embraced, a change effort must be socially constructed in a process that gives everyone the right to set priorities, diagnose barriers, and generate options.