We're living in what I like to call the 'Thank You Economy,' because only the companies that can figure out how to mind their manners in a very old-fashioned way - and do it authentically - are going to have a prayer of competing.

I genuinely believe that any business can create a competitive advantage through giving outstanding customer care.

On Facebook, the definition of great content is not the content that makes the most sales, but the content that people most want to share with others.

Hustle is the most important word--EVER.

Through EdgeRank, Facebook weighs likes, comments, and shares, but it currently does not give greater weight to click-throughs or any other action that leads to sales.

Good salespeople sell value and social media is the best place to find this value because of its transparency.

Patience is grossly underestimated.