There's always a wine bully. The one person who did read the 'Wine Spectator,' who tells you what to drink and why the '97 is better than the '98. I want to punch the wine bully in the face. I want to make sure this generation of wine drinkers isn't elitist and snotty. I want it to be about family and bringing people together.

If you know exactly what you want to be, you need to spend as much time as possible with people who are actually that already.

Anyone working for a big company might be skeptical that a large business, or even a strictly online business, can form the same kind of friendly, loyal relationship with customers as a local retailer. I'm saying it's already been done because I lived it.

Social marketing is now a 24-7 job.

I find it fascinating that a lot of business books that do well are from people who've never made any money in business.

Part of why you love your parents is because they loved you first. Brands need to do that.

I measure my success by how happy I am, not how big the business is or how much money I've made.