Word of mouth works now, much more than ever. @-reply every single person.

The biggest gains come from associating with people u DONT agree with!

Saying hello doesn't have an ROI. It's about building relationships.

People who build family businesses are not classically trained. They have to deal with an enormous amount of politics. You think corporate politics are tough? Go work for your dad or your mom.

One of the things that I'm really proud of is that I have really good timing. It's very easy for me to see what's coming up and it's no coincidence that I went headfirst into wine and then headfirst into new media - none at all.

It's very logical: There is proven ROI in doing whatever you can to turn your customers into advocates for your brand or business. The way to create advocates is to offer superior customer service.

Business is a marathon, and most of society thinks it's a sprint.