It's not about what you're saying, it's about how you listen.
I'm a storyteller. I love to tell stories about brands. I love to tell stories, period. I like painting pictures through the words, and that's what I do.
I spent all my time in the clouds or the dirt and that is why I think Iām successful
I think of customer service as an offense and not a defense
What's the ROI of your Mom?
You have to understand your own personal DNA. Don't do things because I do them or Steve Jobs or Mark Cuban tried it. You need to know your personal brand and stay true to it.