The reason we love our parents is because they loved us first. Every single company should take this advice.
Gary VaynerchukI definitely think there's some way to understand how people emotionally feel about somebody, but I don't think data collects it. They're not going to click your bit.ly link or click your TweetMeme retweet every time.
Gary VaynerchukIt's very logical: There is proven ROI in doing whatever you can to turn your customers into advocates for your brand or business. The way to create advocates is to offer superior customer service.
Gary Vaynerchuk