When I was 17 or 18 I wanted to become a wine expert, and my parents wouldn't let me drink. So I was devastated. All I could do was read, and I read and I read. And I'd read something like, you know, 'Subtle hints of cassis.

Social media is like crack-immediately gratifying and hugely addictive.

I genuinely believe that any business can create a competitive advantage through giving outstanding customer care.

Use every customer point of contact to weave stories about who you are and what your brand stands for.

Time - the one asset none of us are ever gonna get more of.

Social media is not a fad because it's human.

If you know exactly what you want to be, you need to spend as much time as possible with people who are actually that already.