What's the ROI of your Mom?

Social marketing is now a 24-7 job.

If there's a problem, we at Wine Library never tell ourselves that once we handle this issue, we'll never have to deal with the person again. We talk to every single person as though we're going to wind up sitting next to that person at his or her mother's house that night for dinner.

I am thinking about launching a wine website where there is a deal and the crowd can dictate how cheap it can get.

Social media is like crack-immediately gratifying and hugely addictive.

Social media requires that business leaders start thinking like small-town shop owners. This means taking the long view and avoiding short-term benchmarks to gauge progress. It means allowing the personality, heart and soul of the people who run all levels of the business to show.

I have as big of an ego as it gets, but I have, stunningly, a lot of humility considering some of the accomplishments I've had.