We're not really good at knowing what we want, and we are quick to say 'this sucks'. That's where the opportunity lies.

For business, our internet love affair was a gift from the gods.

I've done really well on one core principle which is, I think I have an intuitive ability to understand consumer behavior more than the average bear, and I'm not scared to bet the farm on that gut feeling.

Content is king, but marketing is queen, and runs the household.

Brands mature over time, like a marriage. The bond you feel with your spouse is different than when you first met each other. Excitement and discovery are replaced by comfort and depth.

I went online with winelibrary.com in July of 1997; that was my first professional online play.

Great marketing is all about telling your story in such a way that it compels people to buy what you are selling.