Storytelling is by far the most underrated skill in business.

If there's a problem, we at Wine Library never tell ourselves that once we handle this issue, we'll never have to deal with the person again. We talk to every single person as though we're going to wind up sitting next to that person at his or her mother's house that night for dinner.

Give, give, give, give… Ask.

I have as big of an ego as it gets, but I have, stunningly, a lot of humility considering some of the accomplishments I've had.

Content is king, but context is God.

Your legacy is being written by yourself. Make the right decisions.

I'm just always looking forwards. I spend very little time, looking backwards.