Do you know how much faster I can fix an airplane when I want to fix it than when I don't want to fix it?

It's the old adage: You can make a pizza so cheap, nobody will eat it. You can make an airline so cheap, nobody will fly it.

The first step to problem solving is figuring out who's got the problem.

You have to begin to put the infrastructure in place to put in high-speed trains...It should be a national priority. If the French can do it, why cant we?

In airplanes you have a choice between chocolate and vanilla. One year could be vanilla or it could be chocolate. I don't attach any relevance to which one.

You don't lie to your own doctor. You don't lie to your own attorney, and you don't lie to your employees.

We're a stupid industry led by stupid people.