Social media puts reciprocity on steroids because now you can reach more people in more ways to do more things for them faster and at lower expense. Positive word about your reciprocity can spread faster than ever.

Original visions are often wrong. Companies have to morph as they learn what customers don't want.

If you use social media right, you will piss people off. It's actually recommended!

Smart, well-meaning people get it wrong when they start believing that the world owes them something and that the rules are different for them.

Inoculate yourself from dangerous bozos.

It's just as valuable to curate content as it is to create it.

Writing is therapeutic. It helps you cope with issues that seem gargantuan at the time. The process of expressing yourself about a problem, editing your thoughts, and writing some more can help you control issues that you face.